Help & Support

Try resetting your password from the login page. If you signed up with Google or another social provider, make sure you're using the same method. If you're still stuck, contact us at [email protected] and we'll help you regain access.

Go to your Profile page and select the Account tab. You can update your display name there. If you need to change the email address linked to your account, please contact us at [email protected].

You can delete your account from the Profile page under the Account tab. This will permanently remove your data, progress, and any active subscription. This action cannot be undone.

Visit the Pricing page or tap the Upgrade button in your dashboard. You can choose between monthly and annual billing. Payment is handled securely through Stripe.

Go to your Profile page and select the Subscription tab. You can cancel from there at any time — no fees, no questions asked. You'll keep access until the end of your current billing period.

This can occasionally happen due to a payment processing delay. Try logging out and back in. If the issue persists, email us at [email protected] with the email address you used to sign up and we'll resolve it promptly.

If you're unhappy with your subscription, contact us at [email protected] within 7 days of your payment and we'll work with you to find a solution.

Progress is saved automatically when you're logged in. If you were studying without an account, your progress won't carry over. Make sure you're signed in and check your connection. If the problem continues, let us know.

You can unenrol from a course on the course page and then re-enrol to start fresh. This will reset your quiz scores and mastery data for that course.

We take accuracy seriously. Use the contact form below or email [email protected] with the course name, module, and the question in question. We'll review and correct it.

SailQuiz works in any mobile browser — no download needed. We also offer a dedicated offline app for iOS and Android that lets you study without an internet connection, with all content available offline.

The web version requires an internet connection. For fully offline study, our standalone mobile app includes all courses and questions bundled locally — no login or network needed after installation.